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Official recipe · Research across apps

Build an incident timeline and postmortem

Source-backed example. Practical decision guidance is proposed and untested; this is not a full implementation guide.

The problem

After an incident, the sequence of events and unresolved responsibilities can remain scattered across messages, pages and local evidence.

Agent job

Reconstruct timestamps from incident sources and draft a postmortem, action owners and a channel note, clarifying uncertain judgments.

Expected output

An incident timeline, postmortem and channel-note draft for review.

Where this framing comes from
  • Core problem: Editorial purpose framing
  • Agent job: Editorial purpose framing
  • Expected output: Editorial purpose framing
  • Relevant job roles: Editorial purpose framing
  • Benefit type: Editorial purpose framing
Editorial framing and outcome limits

Describes the task’s purpose and intended output; measured benefit, safe unsupervised operation and successful delivery are not established by this framing.

Editorial synthesis based on the linked source. This framing does not add evidence of successful delivery or results.

Case-specific decision guidance · untested

Case-specific decision guidance and first checks are original proposals. The linked source supports the attributed task; this added guidance has not been executed.

Read the attributed source evidence and original caveats below ↓

Why use this

  1. After an incident, team members may remember different sequences while alerts, chat and local evidence use inconsistent timestamps. A concise postmortem can become misleading if it turns temporal proximity into a causal explanation.

  2. This job could assemble an evidence-linked chronology and a draft that separates established events from unresolved hypotheses. Making proposed actions and owners explicit supports a review discussion without silently assigning blame or commitments.

Why an agent / simpler alternative

Useful judgment

Reconcile timestamps and conflicting accounts, distinguish observations from causes and identify questions requiring human judgment.

Simpler alternative

Use a standard incident form when one complete timeline already exists.

Unsuitable when

The evidence is incomplete but the task demands certainty, blame or unapproved operational changes.

Proposed inputs

  1. Name

    Incident evidence

    Owner

    Incident lead

    Minimum scope

    Approved alerts, messages and logs for a bounded window

    Quality check

    Record timezone, clock source and missing intervals

  2. Name

    Review brief

    Owner

    Incident owner

    Minimum scope

    Scope, known impact and proposed participants

    Quality check

    Separate confirmed facts from recollections

Access and setup — proposed or unknown

Proposed minimum
  1. Read copies of scoped evidence and write a private draft; no paging, channel posting or system changes.

Compatibility unknowns
  1. Current connector access, timestamp normalization and exact runtime compatibility are unknown.

External actions requiring approval
  1. Publishing the postmortem, assigning work, posting channel notes or disclosing sensitive logs requires approval.

Expected deliverable and review checks

Proposed artifact

Timeline, causal hypotheses, evidence gaps and proposed action-owner table with an unsent channel note.

Critical checks
  1. Trace event times; distinguish mitigation from recovery; verify owner acceptance before treating tasks as commitments.

Missing output evidence

This overlay adds no new output inspection, execution or validation; consult the referenced canonical source outcome limits.

Failure signals and proposed responses

  1. Signal

    One clock is offset

    Why it matters

    The reconstructed order may reverse cause and effect

    Proposed response

    Retain original times and document unresolved normalization.

  2. Signal

    A chat suspicion becomes the root cause

    Why it matters

    Tentative discussion becomes a false finding

    Proposed response

    Keep it a hypothesis and identify supporting or contradicting evidence.

Effort and cost — unknown

Setup work
  1. Define the evidence window and timeline conventions.

Ongoing review
  1. Review impact, causality and proposed ownership with participants.

Unknowns
  1. Evidence completeness, log retention, review effort and service costs are unknown.

First check — proposed, unexecuted

Status

proposed_unexecuted

Synthetic fixture

Invent an alert, chat sequence and log excerpt with one timestamp conflict and one unconfirmed causal claim.

Acceptance checks
  1. Expose the conflict; label hypotheses; leave owners proposed; send no channel note.

Stop conditions
  1. Stop if protected logs would be exposed or missing evidence makes a definitive conclusion impossible.

Limits

  1. A coherent narrative does not establish causality, accountability or acceptance of remediation work.

Tasks: Planning & operationsCampaigns & growthResearch & discovery

Useful for: IT administratorSoftware developerOperations manager

Editorial relevance from the title and source-supported actions; not evidence of the operator’s occupation.
Claude CoworkIndependent testing: No

Editorial candidate. This is source-backed reporting or a documented workflow. BotCurrent has not independently tested this task. A proposed Canadian adaptation is not evidence of a Canadian deployment or compliance certification.

Original source

https://academy.claude.com/use-cases/incident-postmortem ↗

Attributed to: Anthropic

Official recipe
Original action type
cross_app_investigation
What the source supports
Read incident messages, paging history and local evidence, reconstruct timestamps, and write a postmortem with action owners and a channel-note draft.
Source outcome limits
This official recipe describes a procedure; it does not prove successful execution or independently reproduced results.
Evidence attribution caveat
This official recipe describes a procedure; it does not prove successful execution or independently reproduced results.
Source approval description
Source shows a judgment clarification and draft note awaiting approval.
Named tools
Claude Cowork; Slack; PagerDuty; optional Datadog; Engineering plugin
Model or version
Unknown
Publication date
Unknown
Source last checked
2026-10-14
Demonstrated in Canada
Unknown
Canadian availability
Unknown
Proposed Canadian adaptation
Normalize incident timestamps across Canadian zones; remove personal or client-sensitive data before sharing.
Recommended approval boundaries
Review source references and artifacts; approve any posting, external send, ledger entry, contract acceptance or sensitive-data disclosure separately.