Chatwoot community scope tool evidence
Repository, license and declared interfaces checked. No agent compatibility tests or workflow execution. Installed version: unknown.
Functions: Customer support
License and assessed scope
Open core (community scope) · MIT Expat
Community code outside enterprise/ and separately licensed third-party material.
enterprise/ and third-party components; no whole-repository MIT claim.
SPDX expression: MIT
License notice retrieved at the observed release tag.
Version and documentation limits
Observed release: v4.18.0. Release publication date: unknown. Installed and tested versions: unknown / not tested.
Rolling capability documentation is not certified for this observed release tag.
Declared interfaces
API · https rest
Account-level support operations via Application APIs.
Interface documented; agent compatibility not independently tested.
Documented actions
- Retrieve support conversations and messages. (read; untested here)
- Add an explicitly private conversation note. (write; untested here)
- Send an outgoing support message. (external_communication; untested here)
Access requirements
- Requires an authorized account and an appropriate user token; Platform API tokens are not interchangeable.
Suggested approval gates
Editorial guidance; these gates do not grant permission or claim vendor enforcement.
- Approve persistent account access separately.
- Keep customer data within approved processing destinations.
- Review public replies and any refunds or commitments separately.
Limits
- Enterprise features are outside the open-source claim.
- Conversation read action is evidenced by the official API index; endpoint detail retrieval failed.
- Private-note visibility must be checked in the target installation.
Canadian workflow availability: not verified. Hosted-service entitlement: not checked.
Mapped tasks
Find documentation gaps in incoming support tickets · Proposed alternative, untested
Primary sources
Official documentation ↗
Publication date: unknown · context: not established · checked 2026-10-14
Official documentation ↗
Publication date: unknown · context: not established · checked 2026-10-14
Official license ↗
Publication date: unknown · context: v4.18.0 · checked 2026-10-14
Official documentation ↗
Publication date: unknown · context: not established · checked 2026-10-14
Official release ↗
Publication date: unknown · context: v4.18.0 · checked 2026-10-14
Official repository ↗
Publication date: unknown · context: develop · checked 2026-10-14